We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@coalitionla.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@coalitionla.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@coalitionla.com.

We take great pride in our reputation for quality and our product’s excellent value. Any items with factory defects purchased through Coalition Apparel, Inc. (which include B. COATURE, Coalition LA, Motion by Coalition, and Downtown Coalition brands) must have a claim submitted within 14 calendar days from the date the shipment leaves our warehouse. Claims made after 14 days from the ship date are only eligible for partial credit (up to 50%). We will not accept any items with claims made after 30 calendar days from shipment date. Returns must be pre-authorized (claim form must be submitted and approved), otherwise, they may be sent back and are subject to shipping fees. All returns are for in-store credit only. Any chargebacks will be subject to dispute charges. All original shipping fees are non-refundable and customers will be responsible for return shipping charges. Customers are also liable for return shipments that are lost or undelivered. All orders are final and any changes to the order after submittal will result in a 25% restocking fee based on the entire order amount.

If any damaged items are received, please email us a completed return form, along with a photograph of the damaged item(s). Completed forms can be emailed to returns@bcoature.com. If your claim has been approved for return, we will provide a Return to Manufacturer Authorization Number (RMA#) to include with your return shipment. If it is determined that there is no defect in the materials or their workmanship, you will be notified by email. Items returned without an RMA# will NOT be processed, and no credit will be issued. Merchandise must be returned in its original condition. Items will not be accepted that have been worn, washed, altered, or damaged by the receiver in any way.