Refund policy

Wholesale Orders Only

 All wholesale sales are final except for approved claims involving verified manufacturing defects, shortages, or Coalition LA shipping errors.

 Coalition LA does not accept returns due to buyer’s remorse, unsold merchandise, customer demand, sizing preferences, or other reasons unrelated to a verified defect or Coalition LA error.

Claim Window

 All claims must be submitted within 14 calendar days of delivery.

 Claims submitted after this period will not be accepted.

 Customers should inspect all merchandise promptly upon delivery and report any shortages, shipping errors, damage, or manufacturing defects within the claim period.

How to Submit a Claim

 To submit a claim, please email sales@coalitionla.com and include:

 Your order number
 Style number(s) and quantity affected
 A description of the issue
 Clear photos of the affected merchandise, packaging, or shipping issue, where applicable

 Submitting a claim does not automatically authorize a return.

 All returns require prior written approval from Coalition LA and a valid Return Merchandise Authorization (RMA#).

 Merchandise returned without an RMA# will not be accepted or processed.

Return Conditions

 Approved merchandise must be returned in its original condition with all original tags, labels, and polybags.

 Merchandise that has been worn, washed, altered, used, or damaged after delivery is not eligible for return, replacement, or credit.

 Approved returns must be shipped within 7 calendar days after the RMA# is issued, unless otherwise authorized by Coalition LA in writing.

Return Shipping

 Customers are responsible for return shipping costs unless the claim results from a verified Coalition LA error or verified manufacturing defect.

 Original shipping and freight charges are non-refundable.

 Customers are responsible for ensuring that returned merchandise reaches Coalition LA. Coalition LA is not responsible for return packages that are lost, damaged, or undelivered in transit.

 We recommend using a trackable and insured shipping method for all authorized returns.

Resolution of Approved Claims

 After returned merchandise is received and inspected, approved claims may be resolved, at Coalition LA’s discretion, through:

 Account credit; or
 Replacement merchandise, subject to product availability.

Cash refunds and refunds to the original payment method are not provided for wholesale orders unless required by applicable law or expressly approved by Coalition LA in writing.

 Credits apply only to approved claims and do not include original shipping or freight charges.

Order Cancellations & Changes

 Wholesale orders are considered final once accepted by Coalition LA.

 Any cancellation, modification, or change requested after an order has been accepted is subject to Coalition LA’s approval and may be subject to applicable cancellation, restocking, or other charges stated in Coalition LA’s Terms & Conditions or the applicable sales order or invoice.

Contact

 For questions regarding returns, claims, damaged merchandise, shortages, or shipping errors, please contact:

Coalition LA
Email: sales@coalitionla.com